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To fix this you will need to clear the cache and data of the game. There’s a possibility that this problem is corrupted cached data. Method 2: Clear the cache and data of Candy Crush Saga You can also try using your mobile data subscription if no other Wi-Fi network is available. If the results are not good then try connecting your phone to a different Wi-Fi network. This is usually the first choice that appears on the search results. This will open the speed test results and show you a tool that you can use. You can do this by swiping up from the home screen and tapping your preferred browser. The first thing you will want to do is to check if your phone has a slow internet connection. Method 1: Check your phone internet connection

Make sure your phone is running on the latest software version.

One of the issues that you might encounter while playing this game on your Android device is when it fails to start. What to do when Candy Crush Saga does not start or load This year alone the game has generated over US$400 million in revenue from player spending. It was first released in 2012 and has now reached more than 2.7 billion downloads worldwide. To fix this you will need to perform a series of troubleshooting steps on your Android device.Ĭandy Crush Saga is one of the most popular match 3 type puzzle games that can be downloaded for free over at the Google Play Store. It can be due to a slow internet connection or a corrupted app data. If you’re struggling with game freezes while you’re playing Candy Crush Saga, use the steps above to update your game and your Facebook app for smoother play.The Candy Crush Saga won’t load or open issue can be caused by several factors. To reinstall, go to the iTunes App Store and download the app again. Simply enter the Google Play Store and re-download the Facebook app when you’re ready.Ĭlick and hold the Facebook app icon if you’re using an iPhone or an iPad. Click on Facebook and then click on Uninstall.

If you’re using an Android phone, go to Settings and open the application manager. Try uninstalling and then re-installing the Facebook app if your game is still freezing up.

Just open the Facebook app, click on the navigation menu, and scroll to the Apps section. Reconnect with the game via Facebook at least once every day if you are still having trouble with game freezes. Apple will alert you if there are updates to your Candy Crush Saga game that are available to download. Go to the Apple App Store and make sure you have the latest version of the game downloaded.